Call Center Representative

Posted Nov 16      Lekki Phase 2, Lagos, Nigeria
323 views
Post Ad like this for FREE
Job Type
Full-time
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Minimum Qualification Requirements
BSc/HND in related discipline.

All the qualified and interested applicants should forward their CV/Resume to the HR department via email address hr.omtorgroups67@gmail.com or drop same in the comment box provided below.
Minimum Experience
5 years

Ad details

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Similar adverts

Show more ads >>>
₦75,000 - 100,000
Last seen 10 hrs ago
070 xxx
07015443222
Tell seller that you found ad on Jiji.ng
Please read safety tips
  • Double check company's background before an interview.
  • Do not submit any upfront fees for a job application.
  • Do not go to the remote places for an interview.
  • Do not disclose any personal information which could be misused.
Leave Feedback