JOB DESCRIPTION OF A FRONT DESK OFFICER
A front desk officer typically works in the lobby or reception area of a lodging facility, including hotels, motels and resorts. Other front desk areas include bell/door staff, switchboard and concierge. The front desk officer is responsible for leading and assisting with hotel front office functions, primarily interacting with guests and facilitating hotel check-in and check-out procedures.
The front desk officer provides exceptional customer service to guests. Individuals in this role must have excellent customer relationship management and communication skills.
We are seeking a highly-skilled and self-motivated front office worker to join our growing team. In this position, you will play a key role by performing various administrative and clerical tasks. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. •Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
Front Office Duties and Responsibilities
•Greet clients and set a positive office atmosphere
•Answer the phone, take messages, and redirect calls to appropriate offices.
•Organize and maintain files and records; update when necessary
•Create and maintain updated documents and spreadsheets
•Oversee sorting and distribution of incoming mail
•Prepare outgoing mail (envelopes, packages, etc.)
•Operate office equipment, such as photocopier, printers etc.
•Organize bookkeeping and issue invoices/checks
•Record minutes of meetings and dictations
•Inventory the stock of office supplies and order what is needed.
Applicants who meet the required information should send their detailed ressume ND cv to